Business Operates 24 x 7 – And So Do We.
- Gazelle.Host designed a client-driven, proactive approach to supporting our customers. Our commitment to service, ability to execute and go to extra lengths in order to resolve any issue is what sets us apart. By providing multiple communication channels and customisable online tools, our customers have full visibility and support for their Gazelle.Host Products.
We are always open for improvement suggestions. If you don't see a support feature you desire, simply drop us a line.
24 x 7 x 365 Live Support
- We recognise that technology alone does not provide outstanding products and services. Smart, Innovative, Empowered people hold the key to success for our clients and their projects. Our staff consist of systems admins, web design professionals and engineers, along with expert business consultants and sales & marketing trainers.
- Gazelle.Host customers have access to live 24 x 7 x 365 Tier 1 support, as well as a maximum of 24 hour turnaround time for a Tier 2 or Tier 3 support issue or question.
Customers can contact us via phone, email or online chat – whatever’s most convenient. Our support teams maintain dedicated run-books and architecture diagrams for your solution so you never interact with someone who is unfamiliar with your needs. 90% of the time, the support expert who responds to your query will be the one who resolves your issue quickly and efficiently.
- Gazelle.Host provides customers with a robust, yet intuitive and simple set of monitoring and management tools that are available through the Client Portal (based on industry standard cPanel). With one-click control, customers can provision, monitor and manage services, domains, firewalls and other settings. Our Customer Portal is also tied directly into our ticketing system which helps accelerate the resolution of complex issues.
- "My Account" is a Billing &Services and General Support Portal. It can be accessed by clicking on the "My Account" tab.